HI88 Privacy Policy – How We Protect Your Data in Pakistan

1. Introduction

This Privacy Policy describes how HI88 — operating at hi88-win.net — collects, uses, stores and protects the personal data of players registered in Pakistan. It applies to all interactions with HI88 including account registration, deposits, gameplay, withdrawals, customer support and participation in promotions.

HI88 takes the privacy of Pakistani players seriously. The platform is built on transparency — you should always know what data we hold about you, why we hold it, and how you can exercise control over it. This document is our commitment to that transparency. We encourage you to read it fully alongside our Terms and Conditions.

By registering an account on HI88 or using any of its services, you confirm that you have read and understood this Privacy Policy and consent to the data practices described here. If at any point you have questions or concerns, our support team is available 24/7 at support@hi88-win.net or via live chat.

2. Data We Collect

HI88 collects only the data required to provide its services. We do not collect information that serves no genuine purpose. The categories of data we collect are:

2.1 Account & Identity Data

• Full name as it appears on your CNIC or government-issued ID
• Date of birth (to verify you are aged 18 or above)
• Pakistani mobile number
• Email address (if provided)
• CNIC number or copy of ID document (for KYC verification)
• Account username and encrypted password

2.2 Financial Data

• Deposit and withdrawal transaction records (amounts, dates, methods)
• Mobile wallet identifiers associated with Easypaisa, JazzCash, NayaPay, SadaPay transactions
• Bank account details submitted for IBFT transfers
• Card type and last four digits for Visa/Mastercard transactions (full card numbers are never stored by HI88)
• Account balance history

2.3 Gameplay & Activity Data

• Bets placed, games played, wins and losses
• Session duration and login timestamps
• Bonus usage and wagering progress
• Responsible gaming tool activations (deposit limits, cool-off periods, self-exclusion requests)

2.4 Technical & Device Data

• IP address at time of login and gameplay
• Device type, operating system and browser version
• Mobile network operator (where applicable)
• Geolocation data at the time of account creation (city-level only)

2.5 Communications Data

• Records of live chat conversations and support tickets
• WhatsApp messages sent to HI88 support numbers
• Responses to surveys or feedback requests
• Complaint correspondence

3. How We Collect Your Data

HI88 collects data through several channels, all of which are tied to your interaction with the platform:

3.1 Directly From You

The majority of data HI88 holds is provided directly by you — during registration, when you deposit or withdraw funds, when you contact support, or when you update your account profile. You are always in control of what you share at these points.

3.2 Automatically Through Platform Use

When you log in, browse the HI88 platform or play games, certain technical data is collected automatically. This includes your IP address, device identifiers and session data. This automated collection helps HI88 detect fraud, maintain security and improve the platform's performance for Pakistani users.

3.3 From Payment Processors

When you make a deposit or request a withdrawal via Easypaisa, JazzCash or other payment providers, those providers share transaction confirmation data with HI88. This data is limited to what is necessary to reconcile payments and does not include sensitive financial credentials like PIN numbers or full card details.

3.4 From Identity Verification Services

Where HI88 uses third-party services to verify your identity documents, those services may return confirmation results (verified/not verified) and limited identity data back to HI88. No third-party KYC provider stores your CNIC data independently on behalf of HI88 beyond the verification transaction.

4. How We Use Your Data

HI88 uses the data it collects for specific, legitimate purposes. We do not use your data for anything beyond what is described here:

5. Legal Basis for Processing

HI88 processes your personal data under the following legal bases:

• Contract Performance: Processing is necessary to operate your HI88 account, process payments and provide the gaming services you have signed up for.
• Legal Obligation: HI88 is required to collect and retain certain data to meet AML (anti-money laundering) obligations and age verification requirements.
• Legitimate Interest: HI88 processes limited data to protect the security of the platform, prevent abuse, and monitor for problem gambling indicators — all of which serve the genuine interests of the broader player community.
• Consent: Where HI88 sends marketing communications, it does so only where you have explicitly opted in. You can withdraw consent at any time.

6. Data Sharing

HI88 does not sell, rent or trade your personal data to any third party. Data is only shared with the following categories of recipient, and only to the extent strictly necessary:

6.1 Payment Processors

When you make a deposit or request a withdrawal, the relevant payment provider (Easypaisa, JazzCash, NayaPay, SadaPay, your bank, Visa/Mastercard network) receives only the transaction data required to complete that specific payment. HI88 has no control over how payment providers store or handle data within their own systems, but all providers used are established, regulated entities in Pakistan.

6.2 Identity Verification Partners

Third-party KYC service providers receive identity document data only for the purpose of running a verification check on HI88's behalf. These providers are contractually prohibited from using your data for any other purpose.

6.3 Technology & Infrastructure Providers

HI88's platform infrastructure relies on cloud hosting and software providers. These providers may process data on HI88's behalf in the course of providing technical services. All such providers operate under data processing agreements that prohibit independent use of your data.

6.4 Legal Authorities

HI88 will disclose personal data to law enforcement or regulatory authorities where required to do so by a valid legal order. HI88 will not share data voluntarily or preemptively without such an order, and will notify you where legally permitted to do so.

7. Data Storage & Security

HI88 takes the security of your personal data seriously and maintains technical and organisational measures appropriate to the sensitivity of the data held.

7.1 Encryption

All data transmitted between your device and HI88's servers is encrypted using TLS (Transport Layer Security). Passwords are stored using one-way hashing — HI88 staff cannot see your password in plain text. Payment credentials are not stored on HI88's own servers; they are tokenised by the relevant payment provider.

7.2 Access Controls

Access to personal data within HI88's systems is restricted on a strict need-to-know basis. Staff who handle player data receive privacy training and are subject to confidentiality obligations. Access logs are maintained and reviewed regularly.

7.3 Breach Response

In the unlikely event of a data breach affecting your personal information, HI88 will notify affected players as quickly as reasonably possible and take immediate steps to contain the breach and prevent further exposure. HI88 maintains an incident response plan specifically for data security events.

7.4 Your Role in Security

HI88's security measures protect data at the platform level. You also play an important role by keeping your password secure, not sharing your login details, and enabling two-factor authentication on your account. If you suspect your account has been accessed by someone else, contact HI88 support immediately via live chat.

8. Data Retention

HI88 retains personal data only for as long as is necessary for the purpose for which it was collected, or as required by applicable legal and regulatory obligations.

• Active Accounts: Data is retained throughout the period your account is active on HI88.
• Closed Accounts: Following account closure, HI88 retains core identity and transaction data for a minimum of five years to meet AML and financial record-keeping requirements. This is a regulatory obligation, not a discretionary decision.
• Customer Support Records: Communications with support are retained for up to three years to allow for complaint escalation and dispute resolution.
• Marketing Consent Records: Records of your opt-in to marketing communications are retained indefinitely to demonstrate consent, even after you opt out.
• Anonymous Analytics Data: Anonymised, aggregated usage data that cannot be linked back to any individual is retained indefinitely for platform improvement purposes.

Once the retention period for any data category has elapsed, HI88 securely deletes or permanently anonymises the data in question.

9. Cookies & Tracking Technologies

HI88 uses cookies and similar technologies to make the platform work properly and to understand how players interact with it. A cookie is a small text file stored on your device when you visit hi88-win.net.

9.1 Strictly Necessary Cookies

These cookies are essential for the HI88 platform to function. They maintain your login session, remember your preferences during a visit and ensure security features work correctly. These cannot be disabled without preventing you from using HI88.

9.2 Analytics Cookies

HI88 uses anonymised analytics to understand which pages are visited most, how players navigate between sections and where performance improvements are needed. This data is aggregated and cannot identify you as an individual. You may opt out of analytics tracking at any time by contacting support.

9.3 Functional Cookies

These remember your preferences — such as language settings and preferred game categories — to personalise your experience on return visits to HI88.

9.4 No Third-Party Advertising Trackers

HI88 does not use third-party advertising networks or retargeting cookies. No data about your HI88 activity is shared with external ad platforms to target you with advertising elsewhere on the internet.

10. Your Privacy Rights

As an HI88 player in Pakistan, you have the following rights over your personal data. To exercise any of these rights, contact HI88 support at support@hi88-win.net with your full name and registered mobile number. HI88 will respond within 14 working days.

11. Children's Privacy

HI88 is strictly for adults aged 18 and above. The platform does not knowingly collect personal data from anyone under the age of 18. If HI88 discovers that a person under 18 has created an account, that account will be immediately closed, all data associated with it will be deleted and any funds deposited will be returned to the original payment source.

If you believe a minor has accessed or registered on HI88, please report it to support@hi88-win.net immediately. HI88 takes its obligation to prevent underage access with the utmost seriousness and invests in active age verification measures as part of the registration process.

12. Marketing Communications

HI88 sends promotional communications — including bonus offers, game announcements and seasonal promotions — only to players who have explicitly opted in. Opt-in is available during registration and can be managed at any time from your account settings or by contacting support.

12.1 Opting Out

You can unsubscribe from HI88 marketing communications at any time by:

• Updating your notification preferences in your account dashboard.
• Contacting HI88 support via live chat or email at support@hi88-win.net.
• Responding "STOP" to any HI88 SMS marketing message.

Opting out of marketing communications does not affect transactional notifications — such as deposit confirmations, withdrawal receipts and security alerts — which will continue to be sent as they are essential to the operation of your account.

12.2 No Unsolicited Third-Party Marketing

HI88 does not share your contact details with third parties for their own marketing purposes. All marketing you receive from HI88 comes directly from HI88 — not from partners or affiliates operating under a separate brand.

13. Policy Updates

HI88 may update this Privacy Policy from time to time to reflect changes in the platform, applicable law or best practice in data protection. When material changes are made, HI88 will:

• Post a notice on the HI88 platform visible to all logged-in users.
• Send a notification to your registered mobile number where possible.
• Update the "Last Updated" date at the top of this document.

Updates will take effect 7 days after publication, giving you time to review the changes. Your continued use of HI88 after the effective date of any update constitutes acceptance of the revised Privacy Policy. If you do not accept the changes, please stop using HI88 and contact support to discuss closing your account before the effective date.

We always maintain an archive of previous versions of this Privacy Policy. If you need to review a previous version, contact support@hi88-win.net and we will provide it.

14. Contact Us

If you have any questions about this Privacy Policy, want to exercise your data rights, or wish to raise a concern about how HI88 handles your personal information, please get in touch: